Refund Policy

At ShoeFlow, we strive to ensure that every customer is satisfied with their purchase. If you are not entirely happy with your order, we offer a straightforward refund policy to make the return process as smooth as possible. Please review the following guidelines to understand our refund policy:

1. Eligibility:

• To be eligible for a refund, the item must be returned within 30 days of the delivery date.
• The item must be unused, in its original packaging, and in the same condition as when you received it.

2. Refund Process:

• To initiate a refund, please contact our customer support team within the 30-day return window. You can reach us via email, phone, or live chat.
• Our customer support team will provide you with instructions on how to return the item, including any required documentation or authorization numbers.
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

3. Non-Refundable Items:

Certain items are exempt from being returned or refunded, including:

• Gift cards
• Downloadable software products
• Customized or personalized items

4. Shipping Costs:

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Late or Missing Refunds:

• If you haven't received your refund within the specified timeframe, please check your bank account or contact your payment provider.
• If you still have not received your refund after following these steps, please contact us, and we will investigate the issue promptly.

6. Exchanges:

• If you would like to exchange an item for a different size, color, or model, please contact our customer support team to arrange the exchange.
• We will process the exchange once we receive the returned item and verify its eligibility.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.

8. Contact Us:

• If you have any questions or concerns about our refund policy, please contact us at [contact email]. Our customer support team is here to assist you and ensure that your shopping experience with ShoeFlow is a positive one.

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Terms of Use

Welcome to ShoeFlow. By accessing or using our website, you agree to comply with and be bound by the following Terms of Use. Please read these terms carefully before using ShoeFlow. If you do not agree with any part of these terms, you may not access or use our website.

1. Website Access:

• ShoeFlow grants you a limited, non-exclusive, and revocable license to access and use our website for personal or commercial purposes.
• You may not modify, distribute, transmit, reproduce, or sell any content from ShoeFlow without our prior written consent.

2. User Account:

• In order to access certain features of ShoeFlow, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.
• You agree to provide accurate and complete information when creating your account and to update your information promptly if it changes.

3. Prohibited Activities:

• You may not use ShoeFlow for any unlawful purpose or in violation of any applicable laws or regulations.
• You may not engage in any conduct that could disrupt, damage, or impair the functionality of ShoeFlow or interfere with the use and enjoyment of our website by others.

4. Intellectual Property:

• All content, trademarks, logos, and intellectual property displayed on ShoeFlow are owned by ShoeFlow or its licensors. You may not use, copy, or distribute any of this content without our express permission.

5. Third-Party Links:

• ShoeFlow may contain links to third-party websites or services that are not owned or controlled by ShoeFlow. We are not responsible for the content or practices of these third-party sites and encourage you to review their terms of use and privacy policies.

6. Disclaimer of Warranties:

• ShoeFlow is provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. We do not guarantee the accuracy, completeness, or reliability of any content on our website.

7. Limitation of Liability:

• ShoeFlow shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of or inability to use our website, even if we have been advised of the possibility of such damages.

8. Changes to Terms:

• ShoeFlow reserves the right to update or modify these Terms of Use at any time without prior notice. Your continued use of ShoeFlow after any changes to these terms will constitute your acceptance of such changes.

9. Governing Law:

• These Terms of Use shall be governed by and construed in accordance with the laws of [your jurisdiction], without regard to its conflict of law principles.

10. Contact Us:

• If you have any questions or concerns about these Terms of Use, please contact us at [contact email]. We value your feedback and are committed to addressing any inquiries promptly.

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